Information 2

Information 2

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An Advice Service & a
Listening Ear

Black and Minority Ethnic Community

Bereavement Support Groups

Carers Centre Staff
and Activities

Children with Special Needs

Counselling Services

Emergency Numbers

Further Information

Health Provision in the
Medway Towns

How do people
become family carers?

Medway Carers Centre

Medway Social Services

Money Benefits

Self Assessment

Support Groups for Carers

Taking a Break

Transport

Voluntary Organisations

Who is a Carer?

Young Carers

       

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The information on these pages was correct at the time of publication, to the best of our knowledge (January 2009).  
We cannot accept any responsibility for changes made  since that time.  
The information on these pages is up-dated on a regular basis. 
Please contact the relevant agency

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Money Benefits

The information below contains details about the following benefits, which are likely to be of interest to Carers: -
Attendance Allowance
Carers Allowance
Council Tax Benefit
Disability Living Allowance (which contains a care & mobility component)
If you have a problem or enquiry about Income Support, which replaced supplementary benefit in April 1988 or Housing Benefit, also known as
Rent and Rate Rebates, then contact one of the organisations mentioned at the end.

Disability Living Allowance:
Is payable to people under 65.  This claim form also includes a section to claim Mobility Allowance.  Disability Living Allowance provides three rates of help with care needs and two rates for mobility ‘getting around’ needs.

Care needs:                                                                   

Higher rate - £70.35
Middle rate - £47.10
Lowest rate - £18.65

Care needs may mean help with normal bodily functions such as eating, going to the toilet, washing, ensuring medicine is taken regularly/correctly, or ensuring safety, watching over somebody.  In addition help with seeing and hearing for social activities.

Mobility needs: 

Higher rate - £49.10
Lower rate - £18.65

Mobility needs may mean that the disabled person cannot walk, has difficulty in walking, or has other problems with mobility.  It is intended for outdoor mobility and can be used in any way the person likes, e.g. hiring taxis etc.

To qualify the person must have become unable or virtually unable to walk without support because of a disability and a claim must be made before they reach the age of 65.  The allowance can be paid for life as long as the qualifying conditions continue to be satisfied
Disability Living allowance Customer Services Line. Tel: 0800 88 22 00

Attendance Allowance
is a benefit payable to people over 65. To claim, get leaflet DS702
Higher rate  -   £70.35
Lower rate  -   £47.10
This claim form does not include a section for mobility, although it covers care needs comprehensively.  There are 2 rates.                
Carers Allowance

This is for people who look after someone who is receiving higher or lower Attendance Allowance or higher or middle rate Care Component of the Disability Living allowance and spends at least 35 hours a week caring for that person. Care Allowance is taxable.  A Carer can earn £84 per week after deductions (there are some conditions that apply on this.  Please telephone for further advice). 

Anyone between the ages of 16 – 65 can claim and the person they are caring for does not have to be a relative. 

There are quite a number of regulations to do with this allowance, so contact the DSS or The Medway Carers Centre, if you want to know more or to get a copy of leaflet DS700 

The weekly rate of allowance is £50.35

PLEASE NOTE CLAIMING CARERS ALLOWANCE CAN AFFECT YOUR PENSION; PLEASE TAKE ADVICE BEFORE MAKING AN APPLICATION!! 

Council Tax Benefit

Housing Benefit reception, Civic Centre, Strood

Medway Council local office:
17-19 Military Road, Chatham

You can telephone the Council on (+44 (0) 1634 306000 and ask for any of these departments. 

D.I.A.L. Kent is available for advice and information at the Medway Carers Centre on Thursdays 10:30am – 2pm. Please ring +44 (0)1474 321761
for an appointment. 

The information given above is a guide supplied by Dept of Work & Pensions, and was up to date at the original time of publishing. 
Please use this only as a guide always check information with the relevant agency.

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Self Assessment

It would assist the Medway Carers Centre greatly, if you would fill in this self-assessment form and return it to the Princess Royal Trust Medway Carers Centre, 3 Canterbury Street, Gillingham, Kent.  ME7 5TP. 

 If you would like to download an Self Assessment Form, fill it in and return it to us please click here.  All information supplied is strictly confidential. 
You will only be entered into the database if you request it.

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Support Groups For Family Carers

The following groups offer family Carers the chance to share experiences and concerns with other Family Carers in similar situations & to gain
information on specific topics.

AD(H)D Support Group
Tel: +44 (0) 870 950 3693
Email: info@adhad-add.org
Web: www.adhd-add.org
Alzheimer's Dementia Family Support Group

Sunlight Centre, Richmond Road, Gillingham, Kent ME7 1LX
Meets at Rose Street Community Centre, Sheerness on the last Friday of the month 12.30pm-3.30pm and also a Phoenix House, Central Avenue.

To relieve the stress and difficulties experienced by families and friends caring for an older person who is suffering from a mental health condition. 
One-to-one support is provided in the Medway and Swale areas.

Tel: +44 (0) 1634 338600  Email: caresupport@btconnect.com

Relatives and Residents Association

24 The Ivories, 6 – 18 Northampton Street, London  N1 2HY     

The Relatives Association offers a listening ear and practical advice. 
They offer the chance to join a local group, and receive a regular newsletter.
Helpline: + 44 (
0) 20 7359 8136 (Monday - Friday 9:30 - 4:30pm)

Tel: +44 (0) 20 7359 8148  Fax: +44 (0) 20 7226 6603  Email: info@relres.org   Web: www.relres.org 

Autistic Trust (Kent) 

14 High Street, Brompton, Gillingham, Kent ME7 5AE
   

To develop specialised living services and day vocational and life skill opportunities for people with Autistic Spectrum Disorder whatever their need.
To provide support and advocacy services for people with ASD and their families and carers to identify and represent all people with ASD in Medway and Kent. To work with people to understand what they want and to stimulate local services to meet their needs.
 
 
Tel: +44 (0) 1634 405168
Fax: +44 (0) 1634 811282 Email: office@kentautistic.com  Web: www.kentautistic.com                                        

Alzheimer's Society

Gordon House, 10 Greencoat Place, London SW1P 1PH

The Alzheimer's Society national helpline provides information, advice, support and referrals to anyone with concerns about Alzheimer's disease or
about any other form of dementia.

Tel: +44 (0) 20 7423 3500  Fax: +44 (0) 20 7306 0808 Helpline: +44 (00 845 300 0336  Email: enquiries@alzheimers.org.uk Web: www.alzheimers.org.uk

How can we help?

Here are a few examples of the kinds of things the Helpline advisers can help with:

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a list of specialist care homes in your area

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what someone may mean, what they may be trying to tell you when they say 'I want to go home'

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how to get practical help caring for someone with dementia

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someone to talk to if you are having a ‘bad’ day caring for someone with dementia

Alzheimer's Carers' Support Groups

Local support team to help carers who look after people who have Alzheimer's. Can meet up for chats, and offers advice. Join them for a monthly informal get together.

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Ashford Group: Berwick House, 8 Elwick Road, Ashford, Kent, TN23 1PF

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Folkestone Group: Ash Eaton: Radnor Park West, Folkestone, Kent, CT19 5HL

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Maidstone Group: Room 1, North Wing, Turkey Court, Turkey Mill, Ashford Road, Maidstone, Kent, ME14 5PP

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Bexley Group: The Manor House, Sidcup, DA14 6BY

Carers' Relief Service
Teresa O'Brien                                               
Room 222, Main Office Block,
Crest Complex, Courtney Road,
Gillingham,
Kent  ME8 0RX.
                                                                                                                       
The aim is to relieve stress in the family for anyone in the Medway and Swale area who cares for a mentally disabled adult at home.

Tel: +44 (0)1634 302654  Email: carersreliefservice@tiscali.co.uk
The Princess Royal Trust - Medway Carers Centre   

3 Canterbury Street, Gillingham, Kent. ME7 5TP                                                        

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Open regular office hours. 

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Offers help and support for all family carers in a caring role, individually and in groups.

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Regular coffee mornings, newsletter, social functions. 

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A listening ear, support and information. 

Tel: +44 (0) 1634 577340 Email: Medwaycarers@aol.com Web: www.medwaycarerscentre.org.uk

Darland House Carers Group

Secretary Mrs Alma Attwood, Darland House, 29 Darland Avenue, Gillingham Kent   
Meeting every two months.  Contact secretary for more information.

Tel: +44 (0) 1634 852323

PSA: Prostate Cancer Support Association

The Membership Secretary, Prostate Cancer Support Association, BM Box 9434, London WC1N 3XX

The objects of PSA, set out in the PSA Constitution, are:

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To relieve the physical or mental distress or poverty of persons with prostate cancer

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To provide education and information about prostate cancer to persons who may be affected

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To contribute to the provision of treatment and care of those affected by prostate cancer

Tel: +44 (0) 845 6010766 Email: helpline@prostatecancersupport.info
Web: www.prostatecancersupport.co.uk  Web: www.prostatecancersupport.co.uk/helpline.htm

Local Support Group

Maidstone & Tunbridge Wells Support Groups
Contact: Ian Noble
Providing support and information for all those affected by prostate cancer

Tel: +44 (0) 1634 849032

 

Carers Support and Information                Tel: +44 (0) 1634 334466
Access and Information Team                         Tel: +44 (0) 845 7626777 - 24 Hour Emergency #Community Services
Municipal Buildings  Canterbury Street Gillingham Kent ME7 5LA 
Email: access.information@medway.gov.uk  Web: www.medway.gov.uk/index/socialcare/carersupport.htm 


An accepted definition of a carer is:
“Someone whose life is in some way restricted by the need to be responsible for the care of someone who is mentally ill, mentally handicapped, physically disabled or whose health is impaired by sickness or old age.”

The help available includes practical help at home, equipment, day care, information and respite care which may be of specific help to carers.

Early Years & Child Care - Children’s Services

Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR 

The service aims to provide parents and carers with:

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up-to-date information on local childcare availability

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guidance on the different forms of childcare and nursery education

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impartial advice on childcare-related issues

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help to balance work and family life

 Tel: +44 (0) 1634 335566 Monday to Thursday, 8.30am to 5.30pm Friday 8.30am to 5pm.
Email: familyinfo@medway.gov.uk Web: www.childcarelink.gov.uk/whitebox/cis.asp?cisid=5021&mapid=59

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Taking a Break

It is important that everybody takes a break from the demands of caring, whether it be for the odd hour in a day, the odd day each week or month,
or maybe even for a holiday.  Being a family carer also means that you need to care for yourself, taking time out and giving yourself the opportunity to relax,
meet friends, or perhaps tackle some jobs, that you cannot normally do. 

A break also makes it possible for you to carry on caring; otherwise ill health or exhaustion may mean that in time you simply will not be able to continue. 
There can also be real benefits for the person you are caring for, such as social contact, new friends and new interests and activities. 

There are also breaks available for those who wish to go as a couple or family with the cared for person. 
We realise that there are some people wishing to do this.

The following information will hopefully provide you with some ideas on how to get a break, and also where to go to get help. 
Your social services department may be able to help you, however, the demand on these services is high and you may not be able to get help immediately.

DAY CARE CENTRES

These are run by local authorities and voluntary organisations, providing an opportunity for adults to meet and take part in organised activities such as craftwork, games etc. Meals and transport are usually provided, and attendance at such a Centre by the cared for, gives the Carer some time to themselves.  Centres in the Medway area include The Walter Brice Centre, Tel: +44 (0) 1634 253611, (an open referral system exists) or Robert Browning Day Hospital, Tel: +44 (0) 1634 833812 (assessment of needs, and support and advice to the carer is also offered), Age Concern (Referral from professional).   

There are other centres that can be accessed through Social Services.
Write to : Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR

Tel: +44 (0) 1634 306000  Email: info@medway.gov.uk  Web: www.medway.gov.uk/index/socialcare.htm

CROSSROADS

Medway Crossroads, Local Office, 7/8, 55 Balmoral Road, Gillingham, Kent  ME7 4NT 

Crossroads can help with regular planned care, or an occasional break. 
Trained and reliable Care Attendants work through the day, evening, and in exceptional circumstances at night. 
Crossroads is a registered charity, and the service is free, however donations are greatly appreciated. 
The Care attendants offer practical support to ‘family carers’ supporting them to care for a dependant living at home. 

Tel: +44 (0) 1634 280031  Fax: +44 (0) 1634 577900  Web: www.crossroads.org.uk

VITALISE

Vitalise London Office, 12 City Forum, 250 City Road, London EC1V 8AF  

Our Centres cater for adults with a variety of physical disabilities and, at Vitalise Churchtown in Cornwall, for adults and children with sensory, learning and physical disabilities. We aim to provide an alternative to traditional residential respite care. Each Centre offers short breaks in a relaxed, holiday style environment with a variety of trips and activities. Guests on our breaks are supported by volunteers who provide companionship and assistance.

Tel: +44 (0) 845 345 1972   Fax: +44 (0) 845 345 1978   Email: info@vitalise.org.uk  Web: www.vitalise.org.uk

HOLIDAY CARE   

Tourism for All
The Hawkins Suite
Enham Place
Enham Alamein
Andover SP11 6JS 

Holiday Care believes that everyone needs the opportunity to get away at least once a year with family and friends.
We aim to give disabled and older people the chance to do that. 

Tel: +44 (0) 845 124 9971
Fax: 0845 124 9972 
Web: www.holidaycare.org.uk/                     
Email: info@tourismforall.org.uk  

THE PRINCESS ROYAL TRUST 

Medway Carers Centre
3 Canterbury Street
Gillingham
Kent   ME7 5TP 

The Princess Royal Trust, along with other charitable organisations, can offer assistance in gaining grants – these are
discretionary and dependent on circumstances.  Please contact the Manager at the Medway Carers Centre for details.  

Tel: +44 (01) 634 577340
Web: www.medwaycarerscentre.org.uk        
Email: medwaycarers@aol.com

THE KILORAN TRUST

The Kiloran Trust is a registered charity and has been established to provide residential supportive breaks to all those caring for others,
who feel the need for a break away.  Carers can apply to Kiloran directly themselves, or through a Carer Centre, Social Worker or health organisation.   

Tel: +44 (0) 207 602 7404
Fax: 0207 602 3303
Web: www.kilorantrust.org.uk
Email: info@kilorantrust.org.uk

CARERS RELIEF SERVICE 

Teresa O'Brien
Carers Relief Service
Lingley House, Rooms 2 and 3
Commissioners Road
Strood
Rochester
Kent, ME2 4EE 

Carers' Relief provides a short break to carers of adults with a learning disability who live at home.
It aims to provide a flexible service, based on the needs of the main carers and their dependants.
Tel: +44 (0) 1634 715995                              
Email: c.r.service@btconnect.com

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Transport

The following information gives details of Transport services, which may be of particular interest to Carers and the people for whom they are caring: 

BLUE BADGE DISABLED PARKING SCHEME

The Blue Badge Scheme is administered by Medway Council. It is available for people with limited mobility,
who use a wheelchair or who are registered blind.

Information for the Blue Badge Disabled Parking Scheme is held at the Centre.  Or for further information contact:

Medway Council, Civic Centre, Strood, Rochester, Kent ME2 4AU

Tel: +44 (0) 1634 333333       Fax +44 (0) 1634 333188
Email:
customer.first@medway.gov.uk
Web: www.medway.gov.uk/index/environment/parking/disabledparking.htm

The Blue Badge parking scheme, enables a car to be parked where other vehicles are restricted for a maximum of three hours,
is available for disabled people who are either car drivers or passengers.  You are entitled to a badge if:- 

v           You receive higher rate mobility allowance or,         

v           You are blind or

v           You use a vehicle supplied by a Government Department or

v           You get a grant towards your own vehicle.  

You may also be entitled to a Blue Badge if you have a permanent and substantial disability which makes walking very difficult.  
You will need a letter supporting this from your Doctor.  Anyone over the age of two, satisfying these conditions can get a blue badge.

MEDWAY MOBILITY

Public transport for people with mobility difficulties:

Different types of transport services are available for people with mobility difficulties. These services include:

bus services operated by low floor buses; the Medway Mobility service; Medway Council concessionary bus fares scheme;
wheelchair accessible vehicles available for hire;  voluntary organisations offering transport; shop-mobility scheme
(see contact details below).

Email: info@medway.gov.uk 
Tel: Kent County Council services info hotline: +44 (0) 1622 605080

Tel: Shop-mobility scheme: +44 (0) 1634 407880

Write to:
Integrated Transport Team, Development and Transport Division
Regeneration and Development, Compass Centre, Chatham Maritime, Chatham Kent ME4 4YH

BUSES IN MEDWAY

Medway Council                                                       
Civic Centre
Strood
Rochester, Kent ME2 4AU 

The majority of bus services in Medway are provided by Arriva Medway Towns, although companies such as ASD Transport, Nu-Venture and others also provide services in this area. 

There are an increasing number of super low-floor buses in service, giving easy access for users. However, where people have difficulty in using the main bus network, the Medway Mobility Service offers a link to the main shopping centres. 

Timetable information:+44 (0) 871 200 2233
Other enquiries:+44 (0) 1634 331398
Email:
info@medway.gov.uk

Web:
 www.medway.gov.uk/index/environment/publictransport/buses.htm

MEDWAY DIAL- A-BUS SERVICE

A service for elderly and disabled people. It operates weekly, and collects you from your front door, taking you to shopping centres. 

Customer Services
Medway Council
Civic Centre
Strood
Rochester, Kent ME2 4AU

Customer Services:
Tel: +44 (0) 1634 333333 8am - 8pm Mon-Fri or 9am - 1pm on Saturdays
Tel: +44 (0) 1634 304400 out of hours
Email:
customer.services@medway.gov.uk

ADVICE AND VEHICLE INFORMATION SERVICE

VOKES TAXIS

3 Old Road
Chatham
Kent 
Tel: +44 (0) 1634 222222 

Taxi Service that is able to take a wheelchair user sitting in the wheelchair.  Notification necessary on booking.

MOBILISE

Mobilise is a self help organisation run for disabled people by disabled people, and concerns itself with the needs of disabled
people primarily by encouraging greater independence through enhanced mobility.

National Headquarters:
Ashwellthorpe,
Norwich,
NR16 1EX

Tel: +44 (0) 1508 489449
E-mail: enquiries@mobilise.info
Web: www.mobilise.info/

MOBILITY (& disability) TODAY

Disabled drivers can now access a wealth of information and guidance on this new website.
It’s free - and designed so that you can contribute your own thoughts on issues that affect you. 

Web: www.mobilitytodaymagazine.com/index.php

MOTABILITY

For enquiries about the Motability Car Scheme: 

Motability is a national charity, set up on the initiative of the Government in 1977, to assist disabled people with their mobility needs.
We direct and oversee the Motability Scheme which enables disabled people to obtain a car, powered wheelchair or scooter
simply by using their government-funded mobility allowances.

Motability Operations
City Gate House
22 Southwark Bridge Road
London  SE1 9HB 

Telephone: +44 (0) 845 456 4566
(Opening hours: 8.30am till 5.30pm Monday to Friday)
Email: using our general enquiries form via our website
Web: www.motability.co.uk/

MOTABILITY

For enquiries about the Motability Wheelchair and Scooter Scheme: 

route2mobility
Newbury Road
Enham Alamein
Andover
Hampshire SP11 6JS

(Opening hours: 8am till 6pm Monday to Friday)
Telephone: +44 (0) 845 60 762 60
Fax:  +44 (0) 1264 384482
Email: using our general enquiries form via our website
Web: www.motability.co.uk/ 

RICABILITY

An independent consumer research charity providing impartial advice for older and disabled people. 

30 Angel Gate
City Road
London EC1V 2PT

Telephone: +44 (0)20 7427 2460
Textphone: +44 (0)20 7427 2469
Fax: +44 (0)20 7427 2468
E-mail: mail@ricability.org.uk
Web: www.ricability.org.uk/index.htm

DPTAC

The Disabled Persons Transport Advisory Committee's (DPTAC) website provides comprehensive information on its role in
advising the Government on the transport needs of disabled people.

Email: dptac@dft.gsi.gov.uk
Web: www.dptac.gov.uk/

DPTAC - DOOR TO DOOR

Door to Door brings together in one website all the information that disabled people need to make informed decisions and choices.
However, if you want to find out more detailed information about specific issues,
the website also features direct links to the websites of other organisations. 

Email: dptac@dft.gsi.gov.uk
Web: www.dptac.gov.uk/door-to-door/index.htm

DEPARTMENT OF TRANSPORT
Access for disabled people

The Department aims to improve transport provision for disabled people - whether as pedestrians, public and special transport users, or motorists - while also improving accessibility in public places.
For all General, Engineering, Technical, & Disability Enquiries/Queries

Email: aeu@dft.gsi.gov.uk  
Blue Badge Scheme – Policy: Email: blue.badge@dft.gsi.gov.uk
(Please note that local authorities administer the Blue Badge Scheme and issue badges. Applications should therefore be made to your local council.)
Web: www.dft.gov.uk/transportforyou/access/

MENCAP - Transport for all

Mencap
123 Golden Lane
London  EC1Y 0RT

People with a learning disability should be able to use public transport in the same way that people without a disability

Phone: +44 (0) 20 7454 0454
Fax: +44 (2)0 7608 3254
Email: information@mencap.org.uk

Web: www.mencap.org.uk/html/campaigns/transport_index.asp

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Voluntary Organisations

ARTHRITIS CARE (CHATHAM AND DISTRICT)

Sindal Shaw House
King George Road
Chatham
Kent

Tel:      +44 (0) 1634 718938
Web:    www.arthritiscare.org.uk
Free Confidential Helpline:   0808 800 4050
Meet on the second Tuesday of each month at 7.30pm for the general improvement for the social life of its members.

ASPERGERS SUPPORT GROUP

Tel: + 44 (01) 474 355897
Tel: + 44 (0) 1474 560936 (Debbie)
Tel: + 44 (0) 1474 362634 (Janet)

O.A.S.I.S. - Online Asperger Syndrome Information & Support

Web: www.aspergersyndrome.org  Email: bkirby@udel.edu 

Aspergers Online Community: Web: www.aspergerinfo.com

aspergerinfo.com offers a safe place to ask questions, share experiences, and  discuss treatments relating to Asperger Syndrome.
As a community discussion board, aspergerinfo.com lets you share the information and the hope that will help others as they confront the challenges associated with Asperger Syndrome.

Tony Attwood’s Website: Web: www.tonyattwood.com.au/

Tony Attwood is well known for sharing his knowledge of Aspergers Syndrome. He has an Honours degree in Psychology from the University
of Hull, Masters Degree in Clinical Psychology from the University of Surrey and a PhD from the University of London.
He is currently adjunct Associate Professor at Griffith University in Queensland. 
This website is a guide for parents, professionals and people with Asperger's Syndrome and their partners.

ALZHEIMERS DISEASE SOCIETY 

Rainham Support Group
7 Water Meadow Close
Hempstead
Gillingham
Kent ME7 3QF

Tel: +44 (0) 1634 377254

AD(H)D (ATTENTION DEFICIT ( (HYPERACTIVITY))  DISORDER)

ADDers ADD/ADHD Support Group          
45 Vincent Close                                      
Broadstairs                                                   
Thanet                                                            
Kent CT10 2ND

To raise awareness, give advice and information. 
Tel: +44 (0) 709503693 Fax: +44 (0) 7050666476 Email: support@adders.org Web: http://www.adders.org

AGE CONCERN
Riverside
 
Chatham

ME4 4SL
 
Provides the following services for those aged 60 and over in the ME4 and ME5 postal areas :
day centre; hairdressing; foot-care, both in the centre and in the home;  bathing (home visits); advisory service, including legal clinic and pensions and benefits clinic; personal care; domestic care.

Tel: +44 (0) 1634 811938

AGE CONCERN
The Mackenny Centre,
Day Care For Older People,
Woodlands Road,
Gillingham. Kent ME7 2BX
Age concern offers support for the over sixties to combat loneliness and isolation.

Tel: +44 (0) 1634 572616 Email:
tonyagecon@btinternet.com

ASSOCIATION FOR THE BLIND IN KENT
Greatfield Lodge
Darnley Road

Strood

Rochester,
Kent. ME2 2UU  

The Kent Association for the Blind provides the rehabilitation service to visually impaired people in Medway.  Volunteers, who help by visiting clients,
delivering equipment, dealing with correspondence etc, back the team.  They also provide help at social clubs and Adult Education classes.

Tel +44 (0) 1634 722766 Email:
enquiry@kab.org.uk 
Web: http://www.kab.org.uk 

BODY POSITIVE KENT LTD
St. Bartholomew's Hospital,
New Road,
Rochester,
Kent. ME1 1DS

Support, advice and advocacy for those living with HIV/AID’s in Kent.
Tel: +44 (0) 1634 819071 Email: bpkent@netlink.co.uk  Web: http://bpkent.users.netlink.co.uk 

CEREBRAL PALSY CARE
The Bradbury Centre
View Road
Cliffe Woods, Rochester
Kent ME3 8UJ

To promote care, welfare, treatment and education for individuals suffering from cerebral palsy both for the elderly
and the young in the community.

Tel: +44 (0) 1634 220540

CHALLENGING BEHAVIOUR FOUNDATION
C/o Friends Meeting House
Northgate
Rochester

Kent ME1 1LS
 

The Challenging Behaviour Foundation provides information and support to parents and carers of individuals with severe
learning disabilities and challenging behaviour.

Tel: +44 (0) 1634 838739 Fax: +44 (0) 1634 828588 Email: info@thecbf.org.uk
Web: www.thecbf.org.uk

CITIZENS ADVICE BUREAU 
5A New Road Avenue
Chatham
Kent ME4 6BB 

To ensure that individuals do not suffer through ignorance.

Tel: +44 (0) 8701 264095 
Tel: +44 (0) 1634 573525  Debt Advice
Fax: +44 (0) 1634 818906 
Email: advice@medwaycab.cabnet.org.uk

CITIZENS ADVICE BUREAU 
46 Green Street
Gillingham
Kent ME7 5TJ

To ensure that individuals do not suffer through ignorance.

Tel: +44 (0) 8701 264095 
Tel: +44 (0) 1634 573525 - Debt Advice
Fax: +44 (0) 1634 280596
Email: advice@medwaycab.cabnet.org.uk                

MEDWAY  CROSSROADS          
Suite 1, 8 Chestnut Avenue                     
Walderslade                                                 
Chatham
                                                      
Kent  ME5 9AJ                                            

To provide trained care attendants, allowing the carer time for themselves, either by going out, or resting.                                                                      
Tel: +44 (0) 1634 868885  Fax: +44 (0) 1634 868886   Mob: 07977 449 218   
Email: mike.medwaycrossroads@btconnect.com 
www.crossroads.org.uk/medway 

D.I.A.L. GILLINGHAM OUTREACH
Veterans Hall
The Hall
Northfleet
Gravesend
Kent  DA17 9EU

Free, confidential and reliable advice on all aspects of disability, including housing, equipment, motoring, leisure, welfare benefits

Tel: +44 (0) 1474 321761 – 10am to 2pm  Email:
informationenquiries@dialuk.org.uk     Web: http://www.dialuk.info/index.asp 

DISABILITY LAW SERVICE
39-45 Cavall Street
London E1 2BP

Specialist legal advice for disabled people and their Carers.
National Advice Line: Tel: 020 7 791 9800 Mon to Fri 10am – 7pm

Tel: +44 (0) 20 7 791 9800  Minicom: + 44 (0) 20 7 791 7801  Fax: +44 (0) 20 7 791 7802  Email: advice@dls.org.uk  Web: www.dls.org.uk/ 

INFORMATION SHOP FOR YOUNG PEOPLE
New Brompton School
Marlborough Road
Gillingham
Kent ME7 5HT

Help and support to young people.

Tel: + 44 (0) 1634 851531  Email: information.shop@medway.gov.uk  Web: www.nbc.medway.sch.uk/live/index.aspx  Email: office@nbc.medway.sch.uk 

KENT AUTISTIC TRUST
Kay Brunning
Kent Autistic Trust
14 High Street
Brompton,
Gillingham
Kent. ME7 5AE  

Offering individual, tailor made, person centred, solutions of support for adults through our living and day vocational and life-skill services.

Tel: + 44 (0) 1634 405168   Fax: + 44 01634 811282  Email: office@kentautistic.com  Web: www.kentautistic.com/ 

OSTEOPOROSIS SOCIETY, NATIONAL (MEDWAY SUPPORT GROUP)
Andi Marsh
,
P O Box 458,
Rochester,
Kent,
ME3 7WF 

Aims to provide support for sufferers of osteoporosis. To create awareness of osteoporosis and prevention. To keep our members informed
of the advances in prevention and treatment of osteoporosis.
The group meets every 3rd Tuesday of every month at St Stephens Church Hall, Maidstone Road, Chatham – 7.00 p.m. – 9.00 p.m.

Tel: +44 (0) 1474 825106 (9am to 5pm)  Fax: +44 (0)1474 825106  Email: a.marsh@nos.org.uk  Web: www.nos.org.uk/ 

PARKINSON’S DISEASE SOCIETY (MEDWAY TOWNS)
Contact:  Jane Renshaw,  
South East PDS Area Manager
Nelson Court Day Centre
Chatham
Kent

Meet on the 2nd Tuesday of the month (not in January or August) at 7.30pm.
To provide adequate welfare service for sufferers and Carers.
Tel: +44 (0) 1798 344802  Email: jrenshaw@parkinsons.org.uk  Web: http://www.parkinsons.org.uk/ 

REMAP
South East Organiser:
Mr G G Meekums
OBE, MA, CEng, MRAeS

Tel: +44 (0) 1732 866105  Email: info@remap.org.uk 

MEDWAY & SWALE
Email: swale@remap.org  Web: www.remap.org.uk/index.htm 
Unique Charity designing and manufacturing technical aids for disabled people.

STEPPING STONES
46 Green Street
Gillingham
Kent ME7 1XA 

To promote the care, welfare and advancement of children with special needs.

Tel: +44 (0) 1634 300660

TALKING BOOKS
Most Libraries offer a talking book service.  Check your local Library for details.

MOAT CARE AND REPAIR
4 Ambley Green

Bailey Drive,
Gillingham Business Park
Kent  ME8 0NJ 

Help to the elderly/disabled to apply for grants for essential home repairs.  Providing small job repairs to the elderly and disabled. 
This is not an emergency service.

Tel: +44 (0) 1634 283217/8

HANDS VOLUNTEER BUREAU - ROCHESTER
5a New Road Avenue
Chatham
Kent

Tel: +44 (0) 1634 830371   Email: rochestervb@btconnect.com  Web: http://home.btconnect.com/rochestervb/contactus.htm

HANDS VOLUNTEER BUREAU – GILLINGHAM AND RAINHAM
Cranford House
24A Longley Road
Rainham Kent ME8 7PN
Main Office: +44 (0) 1634 362119 Transport: +44 (0) 1634 264464 Fax: +44 (0) 1634 264464 
Contact by Email: gillinghamb@hotmail.com 

SHELTER, KENT (NORTH) HOUSING AID
2 Ordnance Street

Chatham Kent ME4 6SL 

Phone the helpline number above between 10-1 Mon/Tue/Wed/Fri and 2-4.30 on Thursdays. 
Free, confidential and independent advice and advocacy on homelessness, rent and mortgage arrears, disputes, harassment, eviction
and other housing problems.

Tel: +44 (0) 1634 811166(helpline)  Fax: +44 (0)1634 813729  Email: medway@shelter.org.uk  Web: www.shelter.org.uk 

BRITISH RED CROSS SOCIETY - Operations Director Lee Milne
Kent Branch
25 College Road
Maidstone
Kent  ME15 6SX 

The Red Cross offer equipment hire, transport and escort and caring for people in their own home.  For further details, contact the Red Cross in Maidstone, and they will give you the number of the branch nearest to you.

Tel: +44 (0) 1622 690011  Fax: +44 (0) 1622 690 012  Freephone +44 (0) 800 028 0831  Email: dianecox@redcross.org.uk 
Email:  MFrarey@redcross.org.uk  Web: www.redcross.org.uk/branch.asp?id=436&cachefixer= 

MERGE
Medway Residents Group
1 Canterbury Street
Gillingham

Kent                                                           

Advocate on behalf of all council tenants regarding housing, policies and other environmental issues.

Tel / Fax: +44 (0) 1634 570037  Email: merge@medway.gov.uk

TWYDALL FAMILY CENTRE
32-34 Thornham Road
Twydall
Gillingham
Kent ME8 6SG 

Baby & Toddler Groups Friday at 09:30 am at Holy Trinity Church Hall Twydall Kent
No contact telephone number or email address

BALFOUR DISABILITY RESOURCE CENTRE
Pattens Lane
Rochester
Kent  ME1 2RB

The Balfour Centre provides a day care service for adults between the ages of 18 and 65 years who have a physical disability. It is supported by trained and experienced staff.                                                             

Tel: +44 (0) 1634 845 940  24 Hour Emergency: +44 (0) 1795 538611  Minicom: +44 (0) 1634 331263 
Email: access.information@medway.gov.uk  Web: www.medway.gov.uk/index/socialcare/daycare/3800.html 

DISABLED PERSONS ACCOMMODATION AGENCY
312 High Street
Rochester
Kent  ME1 1BT

The Disabled Persons Accommodation Agency (DPAA) is a registered charity aiming to match disabled people with suitably adapted,
adaptable or accessible housing in Kent that is held on our property database. 
We cater for people wishing to move to Kent from outside of the area or to relocate within Kent across all tenures.

Tel: +44 (0) 1634 819922  Fax: +44 (0) 1634 819966  Email: Info@dpaa.co.uk  Web: www.dpaa.co.uk

FIBROMYALGIA SUPPORT GROUP
Office:
16 Barberry Avenue
Davis Estate
Chatham
Kent  ME5 9TE 
Meets: fourth Thursday every other month
Venue:
St. Stephen's Church Hall
Maidstone Road
Chatham
Kent

The Fibromyalgia Support Group for Medway is set up to offer up-to-date information, support and advice to sufferers of fibromyalgia,
their families and their carers.
Tel: +44 (0) 1634 865925  Email: margaret@robson78.fsnet.co.uk  Web: www.kentandmedway.nhs.uk/your_health/health_problems_a_z/fibromyalgia.asp 

DISABILITY INFORMATION SERVICE
Disablement Services Centre
Medway Maritime Hospital)
Windmill Road
Gillingham
Kent ME7 5NY                                    
  

Tel:+ 44 (0) 1634 838947  Email: patrick.johnston@nhs.net 

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Who is a Carer?

A family carer is anyone who spends regular and substantial time looking after or being responsible for someone who is disabled, ill or elderly & frail, without payment for their services.

Very often people do not recognise themselves as ‘family carers’; they are wives, husbands, sons, daughters, parents, other relatives, friends and neighbours who find themselves in a caring situation, sometimes suddenly, sometimes gradually, and simply get on with what needs to be done. 

A family carer does not always live with the person being cared for, but their help may be essential to enable somebody to go on living in their own home. 

It can be a help to know you are a family carer; it is a way of recognising that you are doing a very important job, which can be demanding physically and emotionally.  It may be a help to know your work is recognised by others and there are some benefits and services available to help you in your role. 

For many people, caring for somebody is a very rewarding experience, but even in the best circumstances, a Carer can become very tired and frustrated; a family carer may become isolated and resentful because nobody seems to understand or offer help; and where the caring task is very difficult, a family carer can resent their restricted life and then feel very guilty at having such angry feelings.  

Over 6 million people in Britain today are in this caring situation, there are approximately 21,000 family carers in the Medway Towns, and the feelings described are experienced by many of them at some time or another.  In the following pages, you will find information about what help is available and how you can meet with other family carers to share your experiences. 

Perhaps you are somebody who is not yet a family carer, but think you may become one soon, due to the increasing age or disability of somebody close to you.  It is a good idea to think carefully before you move in with somebody else, or they move in with you. 

Caring can go on for many years, often without much outside assistance.  The person you care for may resist any help from outside and you may have an increasingly heavy workload. 

Will your own health stand up to the extra workload?  Remembering that you will also get older.  It is wise to talk with others such as your family; the Doctor and Social Services before you make such a major decision.

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Young Carers
Young Carers are supported by:
 
bulletTracey
Young Carers Activities Co-ordinator Young Carers Project +44 (0) 1634 852458
bulletHolly

Young Carers Support Worker

Young Carers Project +44 (0) 1634 852458
bulletDave
Young Carers School Project Young Carers Project +44 (0) 1634 574358
Please click here to email us..... with  FAO Young Carers Project in the subject line

 

 

1.  Young Carer is a child or teenager (under 18years of age), who carers for, or helps to care for someone in  their family, who has a long  term illness and/or disability.  This includes those children and young people, who care for, or help to care for family members who misuse alcohol and/or drugs or have HIV/AIDS related illnesses.

2.  Our aim for the young carers project is that young carers receive the support, information and advice, particular to their individual needs and family circumstances, that enables them to get the most out of their childhood in all areas of their development.

3.  The staff and volunteers at the young carers project can offer Young Carers:- 

       
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 1:1 Keyworker support

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Opportunities to meet other children and young people in similar situations.

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 Information

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Respite in the form of trips and activities

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Longer term holiday opportunities

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Young Carers Forum (age 11+)

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Specific information sessions

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Support to access education/grants/other services appropriate to the need

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Advocacy both within families and other organisations

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Drop in sessions

Anyone requiring and information should contact Liz or Tracy at Medway Carers Centre Tel: 01634 852458

 

Young Carers are covered by four pieces of legislation:-  

bullet

N.H.S and Community Care Act, 1990,

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The Children’s Act 1989,

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Carers (Recognition and Services) Act 1995 

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Carers and Disabled Children's Act 2001

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As well as the UK Convention on the Rights of the Child

 

Other places for the young carer to get help and support would be one or more of the following:

Social Worker 

Sometimes the family will have been appointed a Care Manager, and he or she can be contacted via Social Services

Medway Carers Centre

The Princess Royal Trust
Medway Carers Centre
3 Canterbury Street
Gillingham
Kent
ME7 5TP

Telephone: (+44) 01634 577340
Please click here to email us..... The Carers Centre                             

The Princess Royal Trust, Medway Carers Centre is a good source of help and information. 
The Centre is open from 9.00 a.m. to 4.00 p.m. Monday to Friday. 
For further information Telephone 01634 852458

EDUCATIONAL WELFARE OFFICER

There is a team of welfare officers working in conjunction with Social Services.
For help and support write to :

Chief Officer
Educational Welfare Office
Civic Centre
Strood
Rochester,
Kent. ME4 4AU

Direct phone number is 01634 331309

INFORMATION SHOP FOR YOUNG PEOPLE

Based at New Brompton College, the shop is a very good source of help and support

For 10 – 25 year olds.
New Brompton College
Marlborough Road
Gillingham
Kent

Telephone +44 (0)1634 852341   Fax +44 (0) 1634 853574 
Free Phone Number (for young people only) : +44 (0) 500 991 999
informationshop@medway.gov.uk

MEDWAY YOUTH SERVICE

Social Inclusion Project Tel: 01634 854784

First Floor, Youth House
New Brompton College
Marlborough Road
Gillingham,
Kent.

SOCIAL WORKER

Sometimes the family have been appointed a Care Manager, and he or she can be contacted via Social Services.

There are other young carers Projects throughout Kent, including Swale, Herne Bay,
Dartford and Gravesham and Maidstone. Please contact Medway Carers Centre for more details.

We also have details of ranges of voluntary sector organisations that support people with varying and specific needs.
Again contact the Medway Carers Centre for details.

Disabled Parents Network:

National Centre for Disabled Parents
Unit F9
89 - 93 Fonthill Road
London
NW4 3JH
Tel: + 44 (0) 8702 410 450

A nation-wide voluntary organisation that provides information advocacy and support to disabled parents.

The Children's Society:

The Children's Society has been awarded funding to develop the Young Carers Initiative.  The Initiative Team provides information and support to professionals working with young carers, including good practice guidelines and on a higher level to promote policy.  Their website provides information directly to young carers.

The Young Carers Initiative
The Children's Society
Unit 2
Wessex Business Park
Wessex Way
Colden Common
SO21 1WP
Email: young-carers-initiative@chlidrenssociety.org.uk
Website: www.thechildrenssociety.org.uk and click on the young carers mini site.
Tel: 01962 711511

Help Lines:

NSPCC - +44 (0) 808 800 5000
Childline - +44 (0) 800 1111

There are other Young Carers Projects throughout Kent, including Swale, Herne Bay, Dartford and Gravesham and Maidstone. 
Please contact Medway Carers Centre for more details. 

We also have details of ranges of voluntary sector organisations that support people with varying and specific needs. 
Again contact the Medway Carers Centre for details.

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An Advice Service & a
Listening Ear

Black and Minority Ethnic Community

Bereavement Support Groups

Carers Centre Staff
and Activities

Children with Special Needs

Counselling Services

Emergency Numbers

Further Information

Health Provision in the
Medway Towns

How do people
become family carers?

Medway Carers Centre

Medway Social Services

Money Benefits

Self Assessment

Support Groups for Carers

Taking a Break

Transport

Voluntary Organisations

Who is a Carer?

Young Carers

       

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This page was last updated 08/09/2009

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The information on these pages was correct at the time of publication, to the best of our knowledge (January 2009).  
We cannot accept any responsibility for changes made  since that time.  
The information on these pages is up-dated on a regular basis. 
Please contact the relevant agency

Copyright © Medway Carers Centre & Chris Green 2009